Last Update: 30 December 2024
At Audrey Gwangwa Law Academy, we are committed to providing high-quality legal education and training. We understand that sometimes, due to unforeseen circumstances, students may need to cancel or request a refund for their enrollment. Please review our refund policy below to understand how we handle such requests.
1. Eligibility for Refund
We strive to ensure your satisfaction with our courses at Audrey Gwangwa Law Academy. Refunds are available under specific conditions outlined below:
1.1. Cancellation Before Course Start
- Students are eligible for a full refund if the refund request is submitted before the course start date.
- A processing fee may be deducted from the refund, depending on the payment method and administrative costs incurred.
1.2. Cancellation Within 7 Days of Course Start
- Students who cancel their enrollment within seven (7) days of the course start date are eligible for a partial refund.
- The refund amount will exclude costs for any course materials accessed or downloaded during this period.
1.3. No Refund After 7 Days of Course Start
- Refund requests made after the initial 7 days of the course start date are not eligible.
- Exceptions may apply in cases of medical emergencies or significant personal circumstances (see Exceptional Circumstances policy).
1.4. Courses with Instant Access
- For courses that provide immediate access to content (e.g., self-paced or downloadable materials), refunds are not available once access has been granted.
1.5. Payment Plan Cancellations
- Students enrolled under a payment plan must ensure all dues are settled before requesting a refund.
- Refunds will only apply to the portion of the course fees already paid, minus any non-refundable fees or accessed materials.
By adhering to these eligibility criteria, we aim to provide a fair and balanced approach to refunds, respecting both the student's needs and the Academy's commitment to delivering quality education.
We aim to make the refund process as seamless and straightforward as possible. Follow the steps below to initiate and complete your refund request:
Step 1: Submit Your Refund Request
- Contact us via email at info@audreyacademy.co.za with the subject line "Refund Request – [Course Name]."
- Include the following information in your email:
- Your full name and contact details.
- The name of the course you enrolled in.
- The reason for requesting a refund.
- Proof of payment (e.g., payment confirmation or receipt).
Alternatively, you may call us at +27 79 495 8351 or use the contact form on our website to initiate your request.
Step 2: Review and Verification
- Once your request is received, our team will review it to verify your eligibility based on our Refund Policy criteria.
- If additional information is required, we will contact you via the provided email or phone number.
- You will be notified of the refund decision within 3-5 business days after submitting all necessary information.
- If your refund is approved, you will receive a confirmation email with the details of the refund amount and processing timeline.
Step 4: Refund Processing
- Refunds are typically processed within 7-10 business days of approval.
- The refunded amount will be credited back to the original payment method used during the transaction.
Step 5: Confirmation of Refund
- Once the refund has been successfully processed, you will receive a final confirmation email.
Certain fees are non-refundable to ensure the integrity of our operations and the value provided through our courses. Please review the details below:
- Fees for course materials, including textbooks, study guides, and downloadable resources, are non-refundable once the materials have been accessed, downloaded, or shipped.
- This policy ensures that students retain access to resources for future reference, even if they discontinue the course.
- Any registration or administrative fees paid during the enrollment process are non-refundable. These fees cover the administrative costs of course setup and processing.
- Fees associated with obtaining a certificate of completion or qualification are non-refundable once the certificate has been issued.
- Any fees for technical tools or resources provided as part of the course are non-refundable after they have been activated or utilized.
e. Promotional Offers and Discounts
- Payments made for courses or packages purchased under promotional offers, discounts, or limited-time deals are non-refundable.
These non-refundable fees help us maintain high-quality standards and ensure a smooth learning experience for all students.
4. Exceptional Circumstances
At Audrey Gwangwa Law Academy, we understand that unforeseen and significant life events can impact your ability to continue your studies. In such cases, we are committed to supporting our students and offering flexible options where possible.
Eligibility for Exceptional Circumstances
Refunds or course accommodations under exceptional circumstances may be considered for the following reasons:
- Medical Emergencies: If you or an immediate family member experiences a serious illness or injury, requiring you to withdraw from your course.
- Bereavement: In the unfortunate event of the passing of an immediate family member.
- Natural Disasters or Emergencies: If you are affected by a natural disaster, political instability, or other unforeseen events that disrupt your ability to participate in the course.
- Other Extraordinary Situations: Any other significant and unexpected life events that substantially impact your ability to continue the course. These will be reviewed on a case-by-case basis.
To request accommodations or a refund under exceptional circumstances, you will need to provide relevant documentation, such as:
- A medical certificate or letter from a healthcare provider.
- Proof of bereavement (e.g., death certificate or funeral notice).
- Official notices related to natural disasters or other emergencies.
- Submit Your Request: Email info@audreyacademy.co.za with the subject line "Exceptional Circumstances Refund Request" and include your full name, course title, and a detailed explanation of your situation.
- Provide Documentation: Attach any necessary supporting documents to your email for verification.
- Review Process: Your request will be reviewed by our team, and we may reach out for additional information if needed.
- Outcome Notification: You will receive a response within 5-7 business days with the outcome of your request and any available options.
Based on the nature of your circumstances, we may offer:
- A full or partial refund.
- The option to defer your enrollment to a later date or transfer to another course.
- Access to additional support to help you complete your studies.
We are dedicated to ensuring that every student receives fair consideration during challenging times.
5. Course Transfer Policy
At Audrey Gwangwa Law Academy, we understand that unforeseen circumstances may arise, making it difficult for students to complete their enrolled courses. To support our students, we offer a flexible course transfer policy that allows you to transfer to another session or course under specific conditions.
Eligibility for Course Transfer
Students may be eligible to transfer their enrollment to another course or session if:
- The request is made at least 7 days before the course start date.
- The course or session you wish to transfer to is available and has open enrollment.
- The transfer request is due to a valid reason, such as scheduling conflicts, personal emergencies, or professional obligations.
- Transfer Fee: A nominal transfer fee may apply to cover administrative costs.
- Material Costs: Any course materials already provided or accessed for the original course may not be transferable or refundable.
- Difference in Course Fees: If the new course has a higher fee, the student will be required to pay the difference. If the new course fee is lower, no refund for the difference will be issued.
Process for Requesting a Course Transfer
To request a course transfer:
- Submit a Written Request:
- Email us at info@audreyacademy.co.za with your full name, enrolled course details, and the reason for the transfer request.
- Include the title and session date of the course you wish to transfer to.
- Approval Process:
- Once we receive your request, our team will review it and confirm availability in the desired course or session.
- You will receive a response within 3 business days.
- Complete Payment (if applicable):
- If additional fees or material costs apply, they must be paid before the transfer is finalized.
- Transfers are allowed only once per enrollment.
- Transferred enrollments are subject to the same refund policy as the original enrollment.
- Transfers must be completed within 12 months of the original enrollment date.
For any questions or assistance with course transfers, please contact us:
- Email: info@audreyacademy.co.za
- Phone: +27 79 495 8351
- Address: Blue Valley Golf & Country Estate, 72 Beauly Ave, Blue Valley Golf Estate, Centurion, 0147, South Africa.
At Audrey Gwangwa Law Academy, we strive to ensure that your educational journey is as seamless and supportive as possible. Let us help you stay on track toward achieving your professional goals.
